Frequently Asked Questions

Find what you need in our searchable FAQ.

How can I borrow a book from another college?

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Students and staff can place a resource sharing request to see if another Ontario College carries the title.

If the item is not available at an Ontario College, please visit: https://nclibraries.libwizard.com/f/ill then click 'begin" to fill out the form.

How do you sign into a database?

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You will be prompted to sign-in using your NC credentials with an NiagaraCollege email and password. These are the same credentials that you use to sign into my NC and D2L Brightspace.

How can I get help finding resources?

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We have a full collection of databases to support every program at Niagara College. You can find them all here https://nclibraries.niagaracollege.ca/az.php?q=

If you need help you can book a research appointment with us. https://nclibraries.libwizard.com/f/research .

What can I borrow?

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You can borrow a combination of books, equipment, and course reserves from the library. There is a maximum loan limit of 10 items in any combination. For more information on Niagara College Libraries and Learning Commons library’s borrowing privileges, please visit us at: https://nclibraries.Niagara College Libraries and Learning Commonscollege.ca/library/borrow

How do you pay a fine for an outstanding item?

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Fines can be paid online by visiting the Paying Fines page under "Borrow" for more details.

What are the library's hours of operation?

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To view all of the Libraries and Learning Commons department hours, please visit our Hours page.

Note that the Learning Commons spaces including study rooms and study pods are opened for an extended period.

Can I borrow pens, pencils, scissors, tape, staplers, or other supplies?

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Students are required to purchase and equip themselves with supplies. Niagara College Welland Campus Book Store sells supplies.

How do I access online library resources off-campus?

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To access online resources remotely, staff and students will be prompted to login using Microsoft's single sign-on with their Niagara College Brightspace credentials. All online resources are available 24/7.

How do I check the due dates of my books?

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Students and staff will receive an email confirmation of the item(s) with the due date(s) in their Niagara College email inbox. If that email is not accessible, you can login to your account to view items that are currently checked-out.

How much does 3D printing cost?

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Students, faculty and staff will get the first 100 grams of their 3D print job for free (per semester). There will be a charge of $0.10/gram thereafter.

For more information on fees for the Exploratory materials, please visit this page.

How do I get help with citations?

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Please refer to the Citations + Plagiarism site for more details.

Students can have their citations reviewed by staff in the Writing/ESL Academic Drop-In sessions at each campus.

How do I find eBooks?

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Visit our online catalogue and use the search tool to find an eBook based on title, subject and author. Use the filter in your search results on the left hand side under "Resource Type" and select "Books".

How do I renew a checked out book?

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You may renew regular books and DVDs once. An item cannot be renewed if there is someone waiting for it, if it is on reserve, if it is overdue, or for any piece of equipment.

Items may be renewed in person, over the phone or online. If you’d like to renew an overdue item, you must come into the Library and pay the late fee at the time of renewal.

To renew online, Sign In to your account.

I have received an overdue notice for an item that I believe I returned to the library. What should I do?

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Please email the Library staff at library@niagaracollege.ca to advise on item returned. Staff will respond in less than 24 hours.

My professor says to get a reserve book from the Library. How do I get it from reserve?

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Reserves are held behind the front desk at the Library. Students must ask Library Staff for the title that the professor has requested students refer to for their class. The loan periods are short and vary of 4 hours, 1-day, 2-day, 3-day, 7-day.

The book I want is checked out, what do I do?

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If a title is unavailable, we will place you on a waitlist. Wait times may vary depending on the due date of the item and popularity.

Library staff will also see to locating another copy at an Ontario College. Availability and wait times will vary.

Can I still use the library when I graduate?

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We may have your information still on file if you are a recent graduate. If not, please visit your campus library to set up a library account or fill out the following form. There is no fee. Cards are valid for one year from date of issue and may be renewed if there are no outstanding fines. Please bring your card to borrow materials.

How do I find a book in the stacks?

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You will need a call number (Example: TX820 .G543 2015) to locate the book on the shelf. That call number will be on a label found on the "spine" of the book that faces out in the stacks. The shelf is arranged in alphabetical and numerical order by Call Number. If you have trouble locating the book, please ask our staff to help.

Ask us by e-mail